Reservation Policies:
- Reservation procedures (online, phone, in-person).
- Minimum age requirement for booking.
- Check-in and check-out times.
- Reservation changes and cancellations (including any fees associated).
- Group reservation policies, if applicable.
Payment Policies:
- Accepted forms of payment (credit cards, cash, etc.).
- Payment deadlines (e.g., prepayment requirements, deposit policies).
- Currency exchange rates and fees.
Amenities and Services:
- Description of available amenities (e.g., Wi-Fi, breakfast, gym, pool).
- Limitations or restrictions on amenities (e.g., hours of operation, age restrictions).
- Additional fees for certain amenities or services.
Liability and Damages:
- Hotel liability for lost or damaged belongings.
- Guest responsibility for damages to hotel property.
- Liability waivers for use of facilities (e.g., pool, gym).
Behavioral Policies:
- Policies regarding noise levels, disturbances, and guest behavior.
- Smoking or vaping policies (including designated smoking areas).
- Pet policies, if applicable.
Legal Disclaimer:
- Statement regarding the hotel's right to refuse service.
- Limitations of liability for accidents, injuries, or other incidents.
Privacy Policies:
- How guest information is collected, used, and protected.
- Compliance with data protection laws and regulations.
Miscellaneous:
- Any other specific policies or regulations relevant to the hotel's operation.
It's important for guests to carefully read and understand the terms and conditions before making a reservation or staying at a hotel, as they form a legally binding agreement between the guest and the hotel.